At Golden Trading & Golden Furniture, customer satisfaction is our top priority. We aim to provide quality products and services. If for any reason you are not fully satisfied, please review our Return & Refund Policy below:

1. Eligibility for Returns

• Products must be returned within 7 days of purchase/delivery.
• Items must be unused, undamaged, and in their original packaging with all accessories and invoices.
• Customized, clearance, or discounted products are not eligible for return.

2. Refund Conditions

• Refunds will be issued only after the returned item passes inspection.
• Refunds will be made using the original payment method (Bank, Mobile Banking, or Cash).
• Shipping/delivery charges are non-refundable.

3. Exchange Policy

• Defective or damaged products (due to manufacturing issues) may be exchanged for a replacement.
• Exchange requests must be made within the return period.
• Product exchanges are subject to stock availability.

4. Non-Returnable Items

• Installed products (locks, CCTV, furniture, etc.) after customer acceptance.
• Products damaged due to misuse, negligence, or unauthorized repairs.
• Special order/customized items.

5. Return Process

• Contact our Customer Support within the return period: 📧 gtradegodrejbd@gmail.com | ☎ +8801407055616
• Provide invoice/order number and product details.
• Pack the product securely and return it to the nearest showroom or arrange pickup (charges may apply).

6. Processing Time

• Refunds/exchanges will be processed within 7–10 business days after inspection.

Note: Golden Trading & Golden Furniture reserves the right to update this Return & Refund Policy without prior notice. Latest policies will always be available on our website.